Why I Have Not Yet Received the Reimbursement?
Here are three reasons that may cause this problem:
1. A delay of refund
Normally refund will take 7~10 business days to complete after a refund request is confirmed. But it might take longer depending on the bank processing.
2. Chargeback
Once a chargeback is open, it will take a longer time to refund. Your order has been charged back by your bank and the order has been canceled. The funds will be frozen by the payment authority (card issuer/bank/PayPal etc.) until the verdict of the chargeback request has been determined.
3. Buy from third-party
When you buy from a third-party platform such as Apple App Store, Google Play. The purchase information isn't shared with us, thus we are not able to arrange a refund for your order. We're glad to assist you to contact the reseller so that you can request a refund if needed.
Registrations
- How can I register my MobileTrans after I buy a license?
- What should I do if the software keeps saying the registration code is invalid?
- How do I retrieve the registration code?
- How do I register with a new license after I change my old e-mail?
- How can I change my e-mail?
- How to get an invoice or receipt for my purchase?