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How to Fix WhatsApp Backup Not Showing in Google Drive

Axel Nash

Written By Axel Nash |

"Hi,Google Drive is my native backup storage for WhatsApp. I've been using it for some years now. But, for the past few days, I've not been able to see my WhatsApp backups in Google Drive. Please, is my WhatsApp data safe, and how can I fix the WhatsApp backup not showing in Google Drive?"

Many issues with Google Drive can happen.  We have seen users' Google Drive unable to sync data. In this situation, we understand how frightening it could be to open Google Drive one day and see your backups for years are nowhere to be found. Honestly, no one would ever pray for such a thing. But in such a scenario, you need to find solutions very fast.

Luckily, there are solutions that can help you fix WhatsApp backup not showing in Google Drive. So, if you're facing a similar issue right now, don't panic. We've put together reliable techniques to help you fix Google Drive not showing WhatsApp backup.

fix whatsapp backup

Part 1: Where is WhatsApp Backup Stored in Google Drive

Google Drive stores all WhatsApp backups in a hidden folder, making it quite difficult for most folks to find it.

In most cases, folks who don't know where to find their WhatsApp backup in Google Drive consider it as WhatsApp backup not showing in Google Drive error. For this reason, before we dive into how to fix WhatsApp backup not showing in Google Drive, let's see the stepwise guide to find WhatsApp backup in Google Drive with you.

Follow the following steps to find WhatsApp backup stored in Google Drive.

Method 1: Find WhatsApp Backup In App Management

Step 1: Visit Google Drive via your browser.

Step 2: Click the Settings icon at the top-right corner and select Settings from the drop-down.

click the settings icon

Step 3: Click on Manage Apps from the left-hand side of the page.

click on manage apps

Step 4: Scroll down and select WhatsApp Messenger. It must have access to your Google Drive. You should find your WhatsApp backup data there.

whatsapp backup data

Find WhatsApp Backup Via Backup

Step 1: Open Google Drive and click the Settings icon at the top-right corner, then select Settings from the drop-down.

click the settings icon

Step 2: Click on View items taking up storage from the pop-up window.

view items

Step 3: Now, navigate to the left-hand side of the page and click on Storage, then select Backup.

select backup

  • Your WhatsApp backup can be found here. Just click on it to verify it's ON.

click on storage

Part 2: Methods to Fix WhatsApp Backup Not Showing in Google Drive

If you've completed the above steps but still can't find your WhatsApp backup, check out the following methods to fix the issue.

Method 1: Check if the Google Account is Correct

If you're using a different Google account, chances are you won't find your WhatsApp backup. You should check your WhatsApp to see the Gmail account you synced with it. This will help you to confirm you're not using the wrong credentials to check WhatsApp backup.

See how to check your Google Account on WhatsApp;

Step 1: Open WhatsApp and navigate to Menu, then select Settings.

select settings

Step 2: Tap on Chats and choose Chats Backup

choose chats backup

Step 3: On the new page, you'll find the Gmail ID you synced with WhatsApp under Google Account

gmail id

Method 2: Uninstall & Reinstall WhatsApp

You can try to uninstall and reinstall WhatsApp if WhatsApp backup is still not showing in Google Drive. This solution helps you deal with syncing WhatsApp data with Google Drive. Plus, it'll refresh the memory of your WhatsApp to make data transfer faster.

Follow the instructions below to uninstall and reinstall WhatsApp on your phone;

Step 1: To uninstall WhatsApp

  • Locate the WhatsApp application on your phone and press it for some time until a pop-up appears. Then tap on Uninstall.

To uninstall whatsapp

  • A pop-up will appear on your screen once again. Just tap OK to confirm your choice and wait for the process to be completed.

tap ok

Step 2: To install WhatsApp;

  • Launch Playstore and search WhatsApp.
  • Tap on Install and wait for the installation process to be completed.

complete installation process

Method 3: Back up Again but without Videos

Videos usually take up a lot of storage space. So, perhaps you've done your WhatsApp backup with videos, WhatsApp data won't back up if Google Drive doesn't have enough storage space. It's best you exempt videos from the WhatsApp backup to allow a seamless and straightforward backup process.

Step 1: Start the WhatsApp app.

Step 2: Tap on Menu from the top-right corner and choose Settings.

Step 3: Select Chats > Chat backup

Step 4: In the Backup page, navigate to the bottom ad turn off the toggle next to Include Videos. Then start the backup operation.

start the backup operation

Note:You cannot restore WhatsApp backup when switching your mobile device from Android to iPhone.

Part 3: Cross-platform WhatsApp Transfer with MobileTrans

It's not wrong to back up WhatsApp data to Google Drive on Android. But what if you're switching your mobile device from Android to iPhone? How do you move WhatsApp data to iPhone? Well, this is where you need advanced data transfer software like Wondershare MobileTrans.

MobileTrans boasts lots of fantastic features that ease data transfer, backup, and restoration. The tool enables users to seamlessly transfer different WhatsApp data ranging from chats, videos, Voice Notes, files, and lots more from Android to iPhone and vice versa without requiring technical knowledge.

In addition to that, MobileTrans can transfer other types of phone data. And besides phone-to-phone data transfer, it supports the transfer of data from iCloud to phone, phone to computer, and computer to phone. It does all these and lots more 100% free.

MobileTrans - WhatsApp Transfer

Transfer WhatsApp from phone to phone With a few Clicks!

  • • Transfer all kinds of data, including photos, videos, contacts, Whatsapp data, etc.
  • • Support data transfer in over 6000 devices and is compatible with Windows and Mac PC.
  • • Boast the best data privacy protection.
  • • Backup and restore data effortlessly without a problem.
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Here is how to use MobileTrans software to transfer data from Android to iPhone;

Step 1: Install the latest version of MobileTrans software on your computer.

Step 2: Launch the MobileTrans software and connect your Android and iPhone to the computer using their respective USB cable. After that, select 'WhatsApp Transfer.

select whatsapp transfer

Step 3: MobileTrans will detect both devices, and it will mark one as 'Source' while the other as 'Destination. Use the Flip button to iPhone to Destination.


  • Now, select the type of data you want to transfer by ticking the check boxes next to them. Then click on 'Start' to begin WhatsApp transfer.

Step 4: Wait for MobileTrans to complete the process. But make sure you don't shake any of the devices. Afterward, disconnect the device.

disconnect the device


Fixing WhatsApp backup not showing in Google drive is as easy as plunking a low-hanging fruit. So, if you've read this article, we're pretty sure you've found a suitable solution to execute the task without any complications. However, when the need to transfer WhatsApp data from Android to iPhone, MobileTrans software is the ideal tool for the task.

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Axel Nash

Axel Nash

staff Editor

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MobileTrans - WhatsApp Transfer
Transfer WhatsApp data between Android phone and iPhone with few clicks.
Compatible with 6000+ mobile phones.
Transfer data safely without cloud storage.
Transfer and backup WhatsApp data between phone and PC.
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