8 Solutions: How to Fix Samsung S20/21/22 Touch Screen Not Working

Written By Axel Nash |

When your Samsung S20 touch screen stops working, what happens then?

It is quite frustrating, to be honest. While you see no physical damage, your touch is flimsy or simply not working. Hence, what do you do when the Samsung S20 touch screen not working?

You may start thinking of purchasing a new phone, isn’t it? But, that’s not the only solution. Here are some methods to resolve the Galaxy S20 touch screen not working.

samsung s20 touch screen not working

Part 1: Why is Your Samsung S20/21/22 Touch Screen Not Working?

Before we understand the methods to repair your Samsung Galaxy S20 touch screen not working, let’s explore why this challenge happens:

1. Damaged touch screen

The most common reason for your Samsung S20 FE touch screen not working is physical damage to the device.

Have you dropped your phone lately?

If so, then it is likely you have damaged your touch screen.

2. Corrupted Apps

Another very common reason for the Samsung S20 Ultra touch screen not working issue is corrupted apps. It is possible for corrupted apps to slow down your phone’s working. if you have recently downloaded some apps, then try uninstalling them.

3. Outdated Android Version

The last reason for Samsung Galaxy S20 FE 5G touch screen issues is the outdated Android version. Do you avoid updating your phone or is it not on auto-update? If so, update your phone and let the processes evolve to improve performance.

Part 2: How to Fix Samsung Galaxy S20/21/22 Touch Screen Issues?

In this section, we are going to discuss methods to fix the Samsung S21 touch screen not working issues:

Solution 1: Clean Your Phone Screen

Before we move to another solution, you should wipe dust and dirt from your phone. With a greasy or dirty phone, your phone may not be able to detect touches. So, take a clean cloth and wipe your phone. If you have phone wipes, use them to clean the screen.

clean the screen of your samsung s20

Solution 2: Remove the Screen Protector

When you use just any screen protector, you can experience Samsung S21 touch screen issues. This is because cheap protectors cover sensors or prevent your touch screen from working properly.

Try removing the screen protector and then cleaning the screen to see if that works.

remove the screen protector of your samsung s20

Solution 3: Remove SIM Card and Memory Card

Sometimes, when the memory card is faulty or it is full, it may not support functions on your phone. In fact, an outdated SIM and memory card can cause issues with your Samsung device. To eliminate S21 touch screen issues, try removing the memory card and SIM and replacing it with new ones to resolve the problem.

remove SIM card

Solution 4: Check for Updates

As already discussed, one of the common reasons why you may be facing this issue is that your Android phone is not updated. For this, follow the steps:

update samsung

  1. Visit Settings
  2. Find Software Update
  3. Check for Updates
  4. Download and Install

Solution 5: Force Restart Galaxy S20/21/22

You can try restarting your Galaxy when the Samsung S21 touch screen is not working. It is possible that there’s a random glitch, which can cause the issue.

restart samsung

  1. Hold the power and volume button for the Power Menu
  2. Select Restart in place of Power Off

Solution 6: Reboot Samsung Phone in Safe Mode

For most devices, many unresponsive issues resolve by entering the safe mode. It helps you free up memory, remove background apps, and eliminate the impact of troublesome apps.

safe mode

  1. Press the power button till there’s a Power Off indication on the screen
  2. Press Power Off till Safe Mode appears
  3. Now, click Safe Mode to enter it

Solution 7: Enable Recovery Mode and Wipe Cache

If the cache partition in your Samsung phone is faulty, you may face a Samsung S21 touch screen not working issue. In this case, you need to clear the cache partition:

recovery mode

  1. Switch off your Samsung phone
  2. Connect it to the PC
  3. Press the Power and Volume Up keys till you enter the Android Recovery menu
  4. Keep pressing the Volume Down key till you are able to reach Wipe Cache Partition
  5. Select Power key
  6. Now, use the Volume Down key for Yes
  7. Then, again hold the Power key to confirm
  8. After this, Reboot System and restart your Samsung phone

Solution 8: Factory Reset Your Samsung S20/21/22

The last option on the list is to factory reset your phone. This will eliminate any unknown issue on the phone that you are not able to figure out.

However, remember that you should back up your device first for this action.

factory reset samsung s20

Follow the steps to factory reset your Samsung phone:

  1. Visit Settings
  2. Go to General Management and Reset
  3. Select Factory Data Reset

Pro Tip for Phone Malfunction: Backup Your Samsung Regularly

When you have no option other than backing up your phone, you should use MobileTrans to back up your phone. It is a robust tool that allows backing up and restoring your phone without any challenges.

MobileTrans - Backup Samsung S20/21/22

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Step 1: Download MobileTrans on Computer

The first step is to download the tool on your computer. Once you have installed it, open the home page and go to the Backup & Restore module. Under this module, select Phone Backup & Restore.

backup samsung with mobiletrans

Step 2: Connect your Phone and Computer

Now, take your Samsung device and connect it to the computer. MobileTrans will show data on your phone. This will help you select data types that you need to backup.

Select the data to transfer and Start backup.

backup samsung with mobiletrans

Step 3: Take Backup

Once you hit Start, data backup will start and MobileTrans will transfer data to a laptop. You may be asked to follow a few instructions on screen, but that is all.

backup samsung with mobiletrans

In the same way, you can select Restore in place of Backup & Restore on the home page to restore your phone once you have reset it.


When the Samsung S21 touch screen is not working, you can try to find a solution using the above safe methods. If nothing works, then you should take a backup through MobileTrans and restore your phone. However, when every method fails, this means you have damaged the screen, for which, you need to take a backup and get your phone repaired or buy a new one.

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Axel Nash

Axel Nash

staff Editor