Help Center / FAQ /What can I do when my iphone doesn't connect with MobileTrans?

What Can I Do When My iPhone Doesn't Connect with MobileTrans?

mobiletrans article partie 1 By Holly McQuillan, Product Manager | Updated on October 10, 2019.

Can you make sure your iOS device is working fine?

If yes, troubleshoot with the following steps for your iPhone or iPad.

Step 1

Make sure you enter your passcode, if you have one, to unlock your iOS device.

phone lock

Step 2

Tap "Trust" when you see "Trust this computer" on iOS device.

trust computer

Step 3

If the Trust alert doesn't appear on your iOS device, re-plug the device to pc. You can also re-start the iOS device and computer.

After all steps are completed, the iOS device will be connected with MobileTrans software.

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