Help Center / FAQ /Will MobileTrans Back Up My Android Phone with a Black and Broken Screen?
Will MobileTrans Back Up My Android Phone with a Black and Broken Screen?
By Holly McQuillan, Product Manager
| Updated on October 14, 2019.
For Android phones, you have to enable USB debugging to retrieve data from the device. If the phone screen is black or broken, you may not turn on USB debugging. Our MobileTrans can detect and access phone data only when you can enable USB debugging.