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Account Failed? An Ultimate Guide To Recover a Viber Account [2024]

Axel Nash

Written By Axel Nash |

Instant messaging applications like Viber have become vital tools for communication. But, being unable to recover Viber account can be frustrating. Don’t worry about accessing your Viber Account!

Being locked out of your Viber account will make it difficult to reach your friends, whether it's because of a lost password or a restricted account. Fortunately, various methods vary from recovering by MobileTrans to phone numbers or email.

Let’s first dig into the useful methods with outclass illustrations for Viber account recovery!

Part 1. Effective methods to recover Viber account

For users who might not have access to their device linked to their Viber account choices, alternative ways to restore their Viber account, such as restoring through phone number or email, are crucial.

In contrast, restoring through phone number or email can help you restore access without a laborious account recovery process. These alternate techniques can help you quickly recover your account on your new device if you have lost or upgraded your device.

The following methods are alternative, discussed and illustrated in detail:

1. Restore a Viber Account via Phone Number

Recovering your Viber account by phone number is a quick and simple process that can be completed while you are on the road. As a verification code is sent to your phone number to confirm your identity, recovering by phone number keeps your account secure.

Thanks to this, your personal information and communications are kept private and protected from unwanted access. While many users are accustomed to getting SMS messages for verification, this it’s a straightforward process.

Follow the below instructions to get your Viber account back by Phone Number!

  • Step 1. On your smartphone, launch the Viber app and input your phone number.
  • Step 2. To verify your identity in the app, Viber will then give you a verification code through SMS.

recover viber account by sms

Note: If you don’t get an SMS, you can also choose the option to get a code on call. Make sure that you don’t give any answer on a call.

recover viber account by call

  • Step 3. After entering the code to recover your Viber account, you can access your contacts and chats.

2. Recovering a Viber Account via Email

The ability to get a link to restore your account right in your email inbox, making it available from anywhere, is one of the main benefits of this technique. This is especially helpful if you've misplaced your phone or SIM card because it still allows you to retrieve your account.

You must prove your identity by entering the linked email address in order to recover your account through email. This protects against unauthorized access to your Viber account and ensures the confidentiality of your private communications.

To recover your Viber account by email in seconds, you need to follow the following steps:

  • Step 1. On your smartphone, open the Viber app. Then choose "More Options" > "Settings" > "Account" > "Viber Backup."

recover viber account via email

  • Step 2. Tap "Email" and type the email address linked to your Viber account from there.
  • Step 3. After that, Viber will send you an email link to recover your account.
  • Step 4. To recover your Viber account, click the link and obey the instructions on the screen.

If these methods are not accessible and you can get back access, then don’t worry. We are going to tell you more different ways in the following sections!

Part 2. How to recover your old Viber account?

If you want to restore access to your previous conversation history and contacts, recovering your previous Viber account is required. It enables you to take up where you left off and carry on a conversation on the same platform with your friends, family, and colleagues.

Also, if you had a substantial contact list on your previous Viber account, recovering it allows you to reconnect with your contacts quickly. Businesses or professionals that use Viber for business communications can find this to be of special benefit.

Perform these instructions to retrieve your previous Viber account:

  • Step 1. On your smartphone, download the most recent version of the Viber app.
  • Step 2. To accept the terms and conditions, launch the app and select "Continue."
  • Step 3. Click "Continue" after entering the phone number linked to your previous Viber account.
  • Step 4. Look for an SMS with a verification code to arrive on your phone. When asked, enter the verification code into the app.
  • Step 5. The app will prompt you to restore your conversation history. Choose "Restore" if you wish to have your previous conversation history back.

restore the data of the old viber account

  • Step 6. If you'd like, provide your name and pick a profile image. Confirm your new password after creating it.

After completing all the steps correctly, you can log in to your previous Viber account. Read more conditions to recover your Viber account.

Part 3. Recover blocked Viber account from customer support

It's imperative to recover a blocked Viber account to get back in and continue using the service. You won't be able to contact your contacts or see your conversation history if your Viber account is disabled until the problem has been fixed.

It's essential to restore a blocked Viber account for security reasons and regain access to your contacts and conversation logs. Recovering your account might aid in preventing illegal access if it was barred due to suspicious conduct.

You will be able to access your Viber account if it has been blocked once you unlock it. The ways to unblock a blocked Viber account are as follows:

  • Step 1. Call Viber support

If your Viber account has been blocked, you should first contact Viber support to learn why it has been blocked and how to unblock it. Viber help can be reached by emailing them directly or creating a support request on their website.

contact the viber support

  • Step 2. Follow the directions

Viber support will provide you with information on how to unlock your account after you've gotten in touch with them. This can entail confirming your identification, such as a photo ID or proof of address.

  • Step 3. Wait for a resolution

It can take some time for Viber support to address the issue and unblock your account, depending on the cause of the block. Wait for their reaction patiently.

  • Step 4. Reset your password

You will need to do this in order to access your account after it has been unblocked. You can accomplish this by following the instructions provided in the part of this article titled "Recover the Password of your Viber Account."

Part 4. Recover the backup from your blocked Viber account- MobileTrans

If you back up files in a routine, you can regain your Viber group SMS, starred messages, photos, videos, audio, and other documents from the blocked Viber account. Using the software MobileTrans, it is intended for data backup and transfer between many hardware and software platforms, including iOS and PC.

By restoring the Viber data from your phone's backup to your new device, MobileTrans can assist you in recovering your Viber data to a new phone from the failed account.

MobileTrans - Restore

Recover your Viber data from the blocked Viber account in 1 Click!

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  • • Easily restore photos, videos, calendars, contacts, messages, and music from iTunes to iPhone/iPad.
  • • Takes less than 10 minutes to finish.
  • Upgrade to a new phone without losing your Viber chats.
  • Have access to your Viber chats and files anytime and anywhere by restoring them to your device.
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By enabling you to move your Viber data quickly, such as conversations, call logs, and attachments, to your new smartphone, MobileTrans streamlines the account recovery procedure.

A step-by-step guide to recovering a Viber account by MobileTrans

To recover your account, you need to make a backup and restore it. Thus MobileTrans is one of the applications which it needs just one click process like:

  • Step 1. Launch MobileTrans

First, download and install MobileTrans on your PC. Then launch it by following the on-screen instructions.

  • Step 2. Connect your device

Next, you need to connect your device to which the Viber account was activated before the PC.

  • Step 3. Viber transfer

After launching and connecting the device, click on the “WhatsApp Transfer” tab. Then choose the “Other Apps Transfer” option from them.

whatsapp transfer options on the mobiletrans

  • Step 4. Backup Viber data

On the next screen, click on the “Backup” button to start the backup process of your Viber account.

backup button on mobiletrans

  • Step 5. Completion of backup

The UI shows the completion of the backup after a minute. Wait for a while and make sure to have a good internet connection.

completion of viber backup

  • Step 6. Restore the Viber backup

To restore the backup of your Viber account, you need to go to Viber in the WhatsApp transfer tab. Then click on the “Restore” button.

selection of data to restore

  • Step 7. Recovery of Viber data

The viber account will be recovered after the completion of the loading. The complete data will be recovered in just a few seconds.

viber account recovery

That’s all to do! MobileTrans just takes a few seconds to complete the recovery process. However, we are not done here. We have other methods to discuss below!

Part 5. Recover the password of your Viber account

Recovering your Viber account password enables you to reclaim access to your account and continue using the site. You won't be able to contact your contacts or see your conversation history because of a lost password.

Recovery of your Viber password is crucial for security reasons and restoring access to your account. Your personal information can be protected, and unwanted access to your Viber account can be prevented with the use of a strong and distinctive password.

The procedures below will help you restore your Viber password if you've forgotten it:

  • Step 1. Activate the Viber app on your phone. On the lower right corner, select the "More" menu.
  • Step 2. Choose "Settings” > "Account" > "Change phone number or password.”

change phone number or password on viber

  • Step 3. Click the "Lost your password?" link to reset your password.
  • Step 4. Click "Send" after entering the email address linked to your Viber account.
  • Step 5. Click the link in the email you just opened from Viber. Create a new password and type it in again.
  • Step 6. To save the new password, click "Change Password."

After completing these steps, access your Viber account using your new password.

That’s all you can do to recover your Viber account in just a few seconds. Use any of these methods and achieve your results without any hassle!


Access to a Viber account is necessary to use the program again and continue with contact conversations. There are numerous ways to complete the procedure, including using MobileTrans and regaining access by phone or email.

You can also recover previous accounts and unblock blocked accounts. Resetting your Viber password for security reasons and preventing illegal access is crucial.

You can quickly restore your Viber account and resume using the app by following the instructions provided in this article. Remember to protect your password; using two-factor authentication is possible for even more security.

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Axel Nash

Axel Nash

staff Editor

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