How to Fix Windows Photos Import Stuck on One File

Windows Photos import stuck on one file usually results from a damaged photo or video, unsupported format, USB connection issue, or phone permission problem. Cancel the import, reconnect the Android phone with File Transfer enabled, and copy files in smaller batches. File Explorer can identify and bypass the file causing the failure.

Steps

Reconnect the Android phone correctly. Unlock the phone, connect the USB cable, open the USB notification, and select File Transfer or Photo Transfer. Approve any computer access request.
Restart both devices. Close Windows Photos, unplug the phone, restart Windows and the Android device, then reconnect using a reliable data cable.
Import smaller batches. Select one folder or 50–100 files at a time. Separate photos from videos because large videos, Live Photos, and slow-motion clips can interrupt an import.
Locate the problem file with File Explorer. Open This PC, select the phone, and copy folders such as DCIM, Pictures, or WhatsApp Images manually. Copy files in small groups until the failing file is identified.
Remove or convert the damaged file. Open the suspected file on the phone. Delete an unreadable file, or convert HEIC, HEIF, or unusual video formats before importing through Windows Photos.

Common Issues and Fixes

Import stops at the same filename: The file may be corrupted or incomplete. Skip the file and continue with the remaining photos through File Explorer.
Windows Photos cannot read HEIC or HEVC media: Required Windows extensions may be missing. Convert the media to JPG or MP4, or install the required codec from a trusted Microsoft source.
Phone disconnects during transfer: A faulty cable, USB port, or low battery may interrupt communication. Use a different data cable, connect directly to the computer, and keep the phone unlocked.
Android folders appear empty: The USB mode may be set to charging only. Change USB mode to File Transfer, then reconnect the phone.
Import hangs after a long pause: A large video or cloud-only item may be blocking the queue. Copy photos first, then transfer videos separately.

Quick Tips

Keep at least 1 GB of free storage on the Windows drive before importing.
Avoid moving files while another app is syncing Google Photos, OneDrive, or Samsung Gallery.
Check hidden folders and app folders when camera photos are not located in DCIM.
Preserve original files until the transfer finishes and the copied files open correctly.

Why is photo transfer from phone to PC not working?

Common causes include charging-only USB mode, locked phone access, damaged media, missing permissions, or a defective cable. File Explorer usually provides a more reliable troubleshooting path than Windows Photos.

Can one damaged file stop a Windows Photos import?

Yes. A corrupted image, incomplete video, or unsupported format can stop the entire import queue. Smaller batches can isolate the file and allow the remaining photos to transfer.