How to Check an iPhone's Parts and Service History
The iPhone’s parts and service history appears in Settings > General > About > Parts and Service History when the device and iOS version support the feature. The section can show repaired components, including the battery, display, camera, or logic board, along with labels such as Genuine, Used, or Unknown.
🤔Note:
The Parts and Service History section is available only on supported iPhone models and iOS versions. Older devices may not display this option.
Steps
- Open Settings on the iPhone.
- Tap General, then select About.
- Scroll to Parts and Service History.
- Review each listed component and its status label.
- Tap a component, when available, to view additional repair or verification details.
Common Issues and Fixes
- Parts and Service History is missing: The iPhone model or iOS version may not support the feature. Update iOS and check again; older models may never display the section.
- Only some components appear: Apple reports only supported parts and recognized repairs. Unlisted components may not have a visible repair record.
- An “Unknown Part” message appears: The component may be nongenuine, improperly installed, malfunctioning, or not verified by the iPhone. A qualified repair provider should inspect the device.
- A “Used” label appears: The part may be a genuine Apple component previously installed in another iPhone. The label does not automatically mean the part is defective.
- Repair information seems incomplete: A repair may have occurred before the device supported service-history reporting, or the repair record may not have been registered correctly.
Quick Tips
- The feature generally requires iOS 15.2 or later and supported models, including iPhone XR, iPhone XS, later models, and iPhone SE second generation or later.
- The exact components shown depend on the iPhone model. Newer models can report more parts than older models.
- A Genuine label indicates a recognized genuine Apple part or repair process. It does not confirm the device’s overall condition.
- Check Battery Health & Charging separately. Parts and Service History may confirm a battery replacement without showing battery capacity or cycle details.
- For a used iPhone, compare the displayed history with the seller’s repair records, physical condition, and battery health.
💡Protip:
When buying a used iPhone, treat the parts and service history as one source of information and compare it with the device’s physical condition, battery health, and available repair documentation.
Related Questions
What does “Unknown Part” mean on an iPhone?
“Unknown Part” means the iPhone cannot verify the component or detected a problem with installation, functionality, or authentication. Professional inspection can determine whether the part is safe and working correctly.
Can an iPhone show replaced parts history after a reset?
A factory reset normally does not remove supported parts and service history because the information is associated with the device. However, repairs completed before supported iOS versions or without proper system registration may not appear.
