mobiletrans logo mobiletrans logo

Transfer phone data without a PC

WhatsApp Couldn't Restore Chat History: 7 Simple Fixes

Axel Nash

Written By Axel Nash |

A chat backup is of utmost importance regardless of the platform we use. It contains messages, media, and other important docs. It is all good when you can restore your chat backups. Unfortunately, things get complicated when your WhatsApp couldn't restore chat history.

There are times when you encounter such issues, but no worries, they can be fixed easily. This post will tell you about the six straightforward fixes, including a bonus fix that will surely help you.

So, why not continue reading? By the end, you will get to know the best fixes and be able to restore the chat history on your device.

whatsapp cannot restore chat history

6 Quick Tips to Fix iPhone

WhatsApp chat history cannot be restored on your iPhone for various technical reasons. The following are some practical solutions to the problems; please check them out:

Tip #1 Do Some Basic Checks

Specific settings need to be applied for WhatsApp to function right on iPhones. If not, you won't have access to some functions, including restoring chat history.

If WhatsApp is unable to save chat history, it may be due to device settings, and the problem may be manageable. Try to restore the conversation history after performing a basic check.

Here is what you have to check on your iPhone:

  • Check if you are using the same Apple ID and phone number.
  • Check if you have got WhatsApp included in the backup.
  • Check if your devices have sufficient storage to retain the backup.

iphone storage check

Tip #2 Use Stable Connection

A stable internet connection is essential for restoring your WhatsApp chat history. WhatsApp backups comprise several GBs- including media files. Hence, solid network strength is required to restore your chat backup.

If your internet connection is not stable, try these out:

  • Restart Router: Try rebooting your router, as it can troubleshoot a slow or unstable internet
  • Switch over to a more stable network: If your Wi-Fi is fluctuating, try switching to your cellular or mobile data or vice-versa.
  • Switch to Airplane mode and turn it off: Enabling Airplane mode will shut down all the wireless communications, and turning it on again will restart it all.
  • Reset Internet settings: Another fix is resting your internet settings. But, before you do this, you must have the password.

Tip #3 Disable and Enable iCloud Drive

One of the most valuable services provided by Apple is iCloud Drive. It is a service that offers room for the backups of the active applications on your device and enables the restoration of backups. Try turning off and turning on the iCloud drive storage again if you are still experiencing problems.

Note: To restore WhatsApp chat history from the iCloud Drive. You must have IOS 9.0 or higher.

Here is how you go to iCloud Drive:

  • Settings > Your Name > Scroll down, and you will find iCloud
  • Toggle to turn it off, and toggle again to turn it back on

disable and activate icloud drive

Tip #4 Check for Updates

If none of those mentioned solutions worked in your favor, then it's high time to verify the version of your iOS and WhatsApp. Most of the time, outdated versions have bugs that keep your device from restoring the chat backup. So, it is a must for you to update to the latest version of WhatsApp and iOS.

To update iOS, you can connect your iPhone to the computer, go to Summary, and hit on Check for Update. Or head to Settings, General, tap on Software Update, and download and install.

To update WhatsApp, head to App Store, click on Update, scroll, look for WhatsApp, and tap on Update.

check for ios update

Tip #5 Force Restart iPhone

According to the Golden Rule, whenever a gadget isn't working properly, force rebooting might help. Force restarting may fix the possible glitches if you can't use a certain program or your apps are crashing or sluggish.

It is one of the basic fixes for both computer and mobile applications. If you cannot restore chat backups, force restart your iPhone first and try again.

Here is how to force restart your iPhone:

  1. A quick press and release of the volume-up and button.
  2. A quick press and release of the volume-down button.
  3. Gently press and hold the side button.
  4. When you see the Apple Logo, release it.

force restarting iphone

Tip #6 Reset All Settings

If none of the tips worked, here is something you can do, try resetting or rebooting all the settings:

Reset iPhone Settings:

  1. Erase all the settings and contents stored on the iPhone.
  2. Start setting up the device; while doing so, apply the setting Restore from iCloud from the list.
  3. Sign in to your iCloud account when you restore apps, docs, and settings.

Reset WhatsApp Settings:

  1. Ensure the backup file you are trying to restore exists.
  2. Uninstall WhatsApp and install it again.
  3. Check your phone and complete the on-screen prompts.

reseting iphone settings

Best Alternative to Restore WhatsApp Chat History

If none of the aforementioned fixes worked for you, then it's time for you to turn to alternative methods. Here is the best way to help restore WhatsApp chat history to your iPhone instantly.

Use a third-party application, MobileTrans, the top-notch file-transferring tool. This application allows you to transfer content quickly (with just a few clicks) between several devices: iOS, Android, iPad, Mac, and PC. It does not matter which OS they run or how stable is their internet connection.

And you can transfer your WhatsApp data to your new iPhone directly. You do not even need to back up your WhatsApp in the first place. Try it out now.

MobileTrans - WhatsApp Transfer

Transfer WhatsApp from phone to phone With a few Clicks!

  • • Transfer WhatsApp chat history, images, videos, emojis, and attachments from phone to phone.
  • • Support transferring from Android to iPhone, iPhone to Android, Android to Android and iPhone to iPhone.
  • • Backup WhatsApp to computer and restore to another device when you need.
  • • Support other social apps including WhatsApp Business, Viber, Line, Wechat and Kik.
4,085,556 people have downloaded it
logo trustpilot 5 stars 4.5/5 Excellent

Steps to transfer WhatsApp chat with MobileTrans:

  1. Install and launch Wondershare MobileTrans.
  2. Connect both devices to the computer, and navigate to WhatsApp Transfer.

connect both devices

  1. MobileTrans will automatically mark one device as the source and the other as the destination. (If wrongly marked, use the Flip tab to bring them to the right position)

mark one device

  1. Now, hit the Start button. And the process will complete in a few minutes.

hit the start button


It would not be the fault of WhatsApp if you were unable to retrieve your chat history on your iPhone. There are a lot of potential causes for this, and we've discussed arguments throughout the post. You can use the abovementioned remedies in the article if you run into similar problems.

Use MobileTrans instead if you want something more advanced with no size or platform restrictions. In addition, it makes the transfer operations much more painless.

New Trendings

Axel Nash

Axel Nash

staff Editor

mobiletrans petite boite
mobiletrans petite boite
MobileTrans - WhatsApp Transfer
Transfer WhatsApp data between Android phone and iPhone with few clicks.
Compatible with 6000+ mobile phones.
Transfer data safely without cloud storage.
Transfer and backup WhatsApp data between phone and PC.
Security Verified. 5,481,347 people have downloaded it.