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Recovering WhatsApp Call History: A Step-by-Step Guide

Axel Nash

Written By Axel Nash |

At this point, no one can deny that WhatsApp has positively impacted our social life. As we all know, the social messaging app boasts many excellent features, and the WhatsApp call feature is one of them.

The WhatsApp call feature allows you to track voice and video calls made through the platform. However, some situations might occur where you accidentally delete call history on WhatsApp.

So, if you're in a similar situation, don't fret. There are several workarounds you can use to recover WhatsApp call history. And in this guide, we'll walk you through the best methods to operate seamlessly.

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To get more call history: For personal reasons, you might also need phone call history. However, the iPhone does not support recording phone calls. If you want to record phone calls on your iPhone, check out our other article for more information.

Part 1: How to Recover WhatsApp Call History on Android

The only way to recover WhatsApp call history on Android is via backup. So, if you've backed up your WhatsApp to Google Drive or Local storage before your WhatsApp call history got deleted, you can restore the backup to access the call history.

Method 1: How To Recover WhatsApp Call History via Google Drive Backup

If you've backup your WhatsApp to Google Drive before the WhatsApp call history got deleted, follow the below steps to get them back:

Step 1: Uninstall and install the WhatsApp application on your Android phone.

Step 2: Set up your WhatsApp account using the correct phone number. You'll be asked to verify the number using a 6-digit code that will be sent to you.

Step 3: Once you complete the phone number verification, you'll be prompted to the WhatsApp restoration page. If your Google Drive account is linked to your phone, the WhatsApp backup will be automatically detected.

phone number verification

Step 4: Tap Restore to start restoring your WhatsApp data. Your chat and the deleted WhatsApp call history should be restored afterward.

Note: You can't restore call history if you did not back up your WhatsApp before deleting WhatsApp call history.

Method 2: WhatsApp Delete Call History Recovery via Local Backup

If you don't have a backup of your WhatsApp data in Google Drive, don't fret. You can recover deleted WhatsApp call history via local backup.

Thankfully, WhatsApp automatically backs up user data to internal storage by 2 am every day. So, even if you don't have a backup of WhatsApp data in Google Drive, you can always count on your local backup to restore deleted WhatsApp data quickly and easily.

Step 1: Launch the File Manager app on Android and go to Internal Storage or SD Card.

launch the file manager app

  • Select WhatsApp > Database, and locate the most recent WhatsApp backup. Then, rename it and move it to internal storage.

locate the most recent whatsapp backup

Note: You should see your WhatsApp backup in two formats; "msgstore.db.crypt14" and "msgstore-YYYY-MM-DD.1.db.crypt14″. Your latest WhatsApp backup is the one without a date.

Step 2: Uninstall and install the WhatsApp application on your phone.

Step 3: Open the WhatsApp app and set up your account using the same phone number.

open the whatsapp app

Step 4: WhatsApp should automatically detect a backup once you reach the Restore Backup screen. Just tap Restore to start restoring your WhatsApp backup.

Note: Make sure you select the backup file containing the WhatsApp call history you want to retrieve.

Part 2: How to Recover WhatsApp Delete Call History on iPhone

There are only two ways to recover WhatsApp call history on iPhone. As we all know, WhatsApp on iPhone can only be backed up to iCloud.

So, the best way to achieve WhatsApp call history recovery is by using iCloud backup or iPhone backup (you must have backed up your whole iPhone to iTunes/iCloud before). Read on to find out how each of the methods works.

Method 1: How To Retrieve WhatsApp Call History via iCloud Backup

To recover WhatsApp call history via iCloud backup, you must ensure you've backup WhatsApp data to iCloud. Afterward, you can uninstall and install the WhatsApp application and restore the backup from iCloud.

The steps explained below should walk you through the process;

Step 1: Back up WhatsApp to iCloud

  • Open the Settings app and tap the Apple ID Banner. Then select iCloud, locate WhatsApp and turn on the toggle next to it.

open the settings app

  • Next, Open WhatsApp and tap the Settings icon at the bottom. Select Chats > Chats Backup > Back Up Now. Turn ON the toggle Include Videos to back up WhatsApp with videos.

tap the settings icon

Step 2: Uninstall and install the WhatsApp application

  • After the WhatsApp backup is complete, go to the main screen, and locate the WhatsApp icon. Then, hold it down until a popup appears on your Screen. Select Delete.

uninstall and install the whatsapp application

  • Reinstall the WhatsApp application from the App Store.

Step 3: Setup WhatsApp

Complete the WhatsApp setup using your correct phone number. Then, when you reach the data restoration screen, tap Restore Chat History and wait for the data restoration process to complete.

setup whatsapp

  • Your WhatsApp call history should be restored afterward.

What to do if the error message "Couldn't restore chat history" popup?

If you encounter the Couldn't restore chat history message when trying to restore WhatsApp from iCloud, you can do the following to fix it;

  • Check your iPhone Storage Space: Your WhatsApp data can't be restored if your iPhone doesn't have enough storage to save it. You can check it via Settings > General > iPhone Storage.
  • Ensure your internet connection is stable: You need a stable internet connection for a smooth restoration process. Switch to a new network or WiFi if the current one isn't stable.
  • Update WhatsApp and your iPhone iOS to the latest version: Check your iPhone iOS version by going to Settings > General > Software Update
  • Restart your iPhone to check if the error is fixed.

Method 2: How To Get Old WhatsApp Call History via iPhone Backup

Your iPhone backup can also be used to get old WhatsApp call history. However, you need to factory reset your iPhone first. Hence, if you're unsure whether your WhatsApp call history is included in the backup, it is advisable to ignore this method.

Step 1: Back up your iPhone data to iCloud or iTunes as per requirement. Then, open the Settings app and select General. Then, scroll down and select Transfer or Reset iPhone > Erase All Content and Settings.

Step 2: Next, follow up the setup Assistance and complete your iPhone setup till you reach the Apps & Data screen.

follow up the setup assistance

Step 3: Select Restore from iCloud Backup or Restore from iTunes Backup, depending on the method you used to back up your iPhone before deleting the WhatsApp call history.

Step 4: After the data restoration process finishes, install WhatsApp and restore the deleted data instantly.

Pro Tip: How to Recover WhatsApp Messages Deleted by the Sender

Wa Deleted Messages is a revolutionary tool that allows users to recover WhatsApp messages that have been deleted by the sender. With this WhatsApp manage toolkit, users can easily access and retrieve important messages that were previously deleted. In addition, users can log in to multiple WhatsApp accounts on the same device, making it convenient to manage personal and business accounts seamlessly.

Product Features:

  • • Convenient and user-friendly interface.
  • • WhatsApp manage toolkit for easy message retrieval.
  • • Secure and private message recovery process.

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Bonus: Backup WhatsApp to Computer for Free to Avoid Data Loss

Not having enough iCloud or Google Drive storage to back up your WhatsApp data can feel very stressful in critical situations. But with MobileTrans, you no longer have to worry about such a scenario. The tool allows WhatsApp data backup to computer storage, thus giving you enough room to seamlessly store other phone data in Google Drive or iCloud.

Regardless of how large your WhatsApp data is, MobileTrans will help you back them up to your PC fast and efficiently without lagging. Besides, MobileTrans is not limited to just creating WhatsApp backups. It can also restore, transfer, and recover deleted WhatsApp data.

MobileTrans - WhatsApp Manage

  • • Back up WhatsApp data to a computer for free without lagging.
  • • Recover deleted WhatsApp data on Android within a few clicks.
  • • Support direct WhatsApp data transfer from phone to phone, be it Android to iPhone or vice versa.
  • • Restore WhatsApp data from Google Drive to iPhone seamlessly.
  • • Export WhatsApp messages as a PDF or HTML file on a computer.
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Axel Nash

Axel Nash

staff Editor

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