How to Find Your iPhone IMEI and EID for Carrier Support
Find the iPhone IMEI and EID by opening Settings > General > About. The IMEI appears under IMEI or IMEI2, while the EID appears under EID. The IMEI supports device identification, and the EID is commonly required for eSIM activation and carrier support.
Steps
- Open Settings, select General, then tap About.
- Scroll to IMEI for the primary device identifier.
- Check IMEI2 when a carrier requests the identifier for a second line or eSIM.
- Scroll further to locate EID, a longer number associated with the embedded SIM.
- Touch and hold any number to copy it, or provide the displayed value to the carrier support team.
Common Issues and Fixes
- EID does not appear: The iPhone may not support eSIM in the specific model or region. Check the model specifications or contact Apple support.
- IMEI2 is requested but unavailable: The iPhone may not support dual-SIM or eSIM service. Confirm compatibility with the carrier.
- Settings cannot be opened: Use the original iPhone box, where the IMEI may be printed near the barcode.
- The carrier rejects the IMEI: A typing error, incorrect IMEI versus IMEI2, or a carrier database delay may be responsible. Copy the number again and confirm the requested identifier.
- The device cannot connect to cellular service: A carrier lock, inactive account, unsupported band, or blocked IMEI can prevent activation. Carrier support must verify account and network status.
💡Protip:
Dial *#06# in the Phone app to display available IMEI numbers without opening Settings.
Quick Tips
- The EID is usually available only in Settings > General > About and is not normally printed on the SIM tray.
- Use IMEI2 for iPhone IMEI for eSIM activation when the carrier specifically requests the second identifier.
- Avoid posting IMEI or EID numbers publicly. Both numbers can identify the device and should be shared only with a trusted carrier or authorized support channel.
🤔Note:
Carrier instructions determine whether the primary IMEI or IMEI2 is required for eSIM activation. Confirm the requested identifier before sharing it.
Related Questions
Where is EID on iPhone?
The EID is located in Settings > General > About. Scroll below the IMEI entries until the EID field appears.
Which IMEI is needed for eSIM activation?
The carrier may require IMEI2 for an eSIM, especially on dual-SIM iPhone models. Carrier instructions determine whether IMEI or IMEI2 is required.
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