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WhatsApp Backup Stuck? Here's Every Possible Fix You Need to Know

Written By Nicola Massimo | Nov 26,2019

“I wanted to take a backup of my WhatsApp chats to iCloud, but it has been stuck and is not moving ahead. Can someone tell me how to fix WhatsApp iCloud backup stuck problem?”

A concerned WhatsApp user recently asked this, which made me realize how common the problem can be. While WhatsApp lets us take a backup of our chats on iCloud or Google Drive, sometimes the backup gets stuck in between. Since there can be different reasons for getting a WhatsApp backup stuck, you might have to perform a few things to resolve it. In this in-depth guide, I will let you know how to resolve the WhatsApp chat backup stuck problem for Android and iPhone.

Part 1: How to fix WhatsApp Backup Stuck on iPhone

If you own an iOS device and you are facing the WhatsApp backup stuck issue on iPhone, then you can follow these suggestions:

Fix 1: Check if you have space on iCloud

Before you take any drastic measure to fix WhatsApp iCloud backup stuck, make sure there is enough free space on it. If your iCloud storage is running low on free space, then the backup process won’t be completed. You can just go to your device’s iCloud Settings and from here, check how much space is available.

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Fix 2: Reset Network Settings

Sometimes, users end up overwriting network settings by mistake that can result in WhatsApp backup on iPhone getting stuck. The easiest way to fix this is by resetting the device’s network settings. To do this, just go to its Settings > General > Reset and tap on the “Reset Network Settings” option.

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Fix 3: Is iCloud’s Server Down?

While the chances of it are low, there is a probability that iCloud’s servers could be down. For instance, Apple could have stopped iCloud’s support for maintenance. To check this, you can just go to Apple’s Status page online and know whether iCloud’s servers are active or not. If it is down, then you can consider taking its backup later on.

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Fix 4: Delete an Existing iCloud Backup

If you have already taken a prior backup of your data on iCloud, then it can make the process stuck. To quickly fix the iPhone WhatsApp backup stuck issue, go to its iCloud Settings > Storage > Backup and delete the existing backups. Now, launch WhatsApp and try to take a backup of your data again.

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Fix 5: Forcefully Restart your iPhone

This is one of the best solutions in the book to fix all kinds of issues related to an iOS device. When we do a force-restart (soft reset), it resets the device’s preset power cycle and gets rid of unwanted cache data. Here are the different ways to do a force restart of an iPhone:

  • For iPhone 6s and previous models: Press and hold the Power and the Home buttons at the same time for at least 15 seconds and let go once the device restarts.
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  • For iPhone 7 and 7 Plus: Press and hold the Power and the Volume Up buttons simultaneously and hold them for another 15 seconds at least. Release them once the device restarts.
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  • For iPhone 8 and newer models: Firstly, quick-press the Volume Up button and as soon as you release it, quick-press the Volume Down button. As soon as you release it, press and hold the Side button and release it once the device restarts.
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Fix 6: Update the Device’s Firmware

If your iPhone is running on an old or unstable iOS version, then you should consider updating it right away. To do this, just go to its Settings > General > Software Update to see the latest stable iOS version available. Tap on the “Download and Install” button and wait for a while as the firmware would be installed. Once your device restarts, check if the WhatsApp backup stuck issue is resolved.

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Fix 7: Try Taking an iTunes Backup

If you are not able to save your WhatsApp chats on iCloud, then consider taking a backup on iTunes instead. To do this, just connect your iPhone to the system, launch iTunes, and go to its Summary section. Under the Backups section, click on the “Back Up Now” button and make sure you are taking the backup on “This Computer” instead of the cloud.

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Part 2: Ways to Fix WhatsApp Backup Stuck on Android

Not just iPhone, users often complain that their WhatsApp backup is stuck on Android as well. In this case, you can consider following these suggestions to fix the WhatsApp backup stuck issue on an Android device. Beforehand, make sure your device has a stable internet connection as well.

Fix 1: Check the linked Google account on WhatsApp

Firstly, you should check that an active Google account is linked to your WhatsApp. To do this, just go to its Settings > Chats > Chat Backup and tap on the “Account” section. Make sure you have an active account or just switch to another account from here.

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Fix 2: Exclude videos in your backup

WhatsApp gives us an option to include or exclude videos in the backup. If there are too many videos, then they can consume a lot of space and might make the WhatsApp backup stuck. To fix this, you can just go to the WhatsApp Settings > Chats > Chat Backup and disable the feature to include videos.

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Fix 3: Close the app from running in the background

Chances are that the app could have been stuck as well, making it appear that WhatsApp chat backup is stuck instead. To fix this, just tap on the app switcher icon on your device. As the cards for all the apps running in the background would appear, quit WhatsApp from running by swiping it. Now, relaunch the app and try again to take a backup of your data.

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Fix 4: Opt out of the WhatsApp Beta program

Android users get a chance to sign-up for the WhatsApp beta program to test the new updates before its public release. Though, if you are using a beta version of the app, then you can encounter issues like WhatsApp chat backup being stuck. Just go to the beta program’s page right here and opt out of it to fix issues with your WhatsApp chats.

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Fix 5: Clear WhatsApp Cache

When was the last time you cleared your WhatsApp’s cache data? Well, if the app has accumulated a lot of cache, then it can cause issues with it and lead to WhatsApp backup being stuck on Android. To fix this, you can go to your device’s Settings > Apps/Application Manager and select WhatsApp. Go to its Storage and tap on the “Clear Cache” button to reset its cache data.

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Fix 6: Update Google Play Services

You might not be directly using the Google Play Services, but it affects the working of almost every app on your phone. One of the reasons for WhatsApp backup being stuck on Android can be the outdated Play Services. To fix this, just go to the Google Play Store, look for Play Services, and update it right away.

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Fix 7: Delete WhatsApp backup from Google Drive

If you have already taken multiple WhatsApp backups on your Google Drive, then it can lead to several issues like WhatsApp backup being stuck. To check this, just go to Google Drive and click on the gear icon at the top to visit its Settings. Once the Google Drive settings are launched, go to the “Manage Apps” section, select WhatsApp’s Options and clear the app data from here.

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Fix 8: Update WhatsApp

Last, but not the least, the WhatsApp chat backup stuck issue can happen if you are using an outdated version of the app. To quickly fix this, just launch the Play Store on your phone, look for WhatsApp, and tap on the “Update” option. Once the app is updated, you can launch it, and try taking its backup again.

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Part 3: WhatsApp Backup Alternative - Backup WhatsApp with MobileTrans WhatsApp Transfer

If you are still not able to take a backup of your WhatsApp data, then consider using an alternative instead. For instance, with the help of MobileTrans - WhatsApp Transfer , you can take an entire backup of your chats with a single click. Once the backup is taken, you can even restore it to the same or any other device. This means you can backup your Android/iOS device and later restore it to any Android/iOS device without any compatibility issues.

MobileTrans will take a backup of your chats, documents, photos, videos, group data, or any other app-related detail. To learn how to use MobileTrans to backup (and restore) your WhatsApp chats, follow these steps:

Step 1: Connect your phone to MobileTrans

To start with, just connect your device (iPhone or Android) to your computer and launch MobileTrans on it. Go to the WhatsApp Transfer section and select the option to backup your WhatsApp chats from here.

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The application will automatically detect your device and will display the types of data that it can backup.

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Step 2: Backup your WhatsApp data

After making sure that everything is marked correctly, just click on the “Start” button. While iOS users don’t need to take any extra measures, Android users have to follow the on-screen instructions. Just go to WhatsApp’s Settings > Chats > Chat Backup and tap on the “Backup” button to maintain a chat backup on the local storage as well.

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After that, you would be asked to log-in to WhatsApp on your device again and choose to restore it from the recently taken local backup.

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Once it is done, the application will start taking an extensive backup of your WhatsApp chats. Just hold on for a few minutes and don’t disconnect your device in the process. When the backup has been taken successfully, you will be notified.

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Step 3: Restore WhatsApp backup (optional)

If you want, you can later restore WhatsApp backup to the same or any other device as well. Just connect the device, and under the WhatsApp Transfer module, choose the option to Restore WhatsApp backup. Afterward, just select the backup file from the list and wait as it would be restored to your phone.

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Check our tutorial to learn how to backup and restore WhatsApp Messages:

That’s a wrap, everyone! I’m sure that after reading this post, you would be able to fix the WhatsApp backup stuck issue on your device. As you can see, there are all kinds of solutions to resolve WhatsApp backup stuck on Android and iPhone. Though, if you want to have a hassle-free one-click WhatsApp backup and restore solution, then simply give MobileTrans a try. It can also help you directly transfer your WhatsApp data from one phone to another or you can just take a complete backup of your phone with a single click.


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Nicola Massimo

staff Editor

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