What to do if Samsung Smart Switch is not Working

“I tried using the Smart Switch app by Samsung to move data from my iPhone to new S9, but it is not connecting. Can someone tell me how to fix the Samsung Smart Switch not working problem?”

Smart Switch is a dedicated app developed by Samsung that lets us move our smartphone data from an old iOS/Android device to a new Samsung. While the app looks good at first, a lot of users often face compatibility or connectivity issues with it. For instance, chances are that your Samsung Smart Switch might not be connecting to your target device or you would not have enough space on the phone. Don’t worry – in this post, I will help you fix all sorts of Smart Switch not working issues with easy fixes and its best alternative too.


Part 1: Why is my Samsung Smart Switch not working? (And How to Fix it)

From compatibility to low space, Samsung Smart Switch users can encounter a wide range of problems. I’m here to teach you how to use Samsung Smart Switch the right way. Following are some of the major reasons and issues for Samsung Smart Switch not working:

1. Samsung Smart Switch Not Connecting

This is one of the first issues that Smart Switch users encounter when they are not able to connect both the devices. Ideally, Smart Switch lets us connect devices wirelessly or with a USB cable. In order to connect them via USB, then you need to use a USB adapter to establish a secure connection.


The problem can also occur if the WiFi feature is not enabled on either of the devices. Go to their Settings > WiFi and turn it on. Preferably, you should connect both the devices to the same WiFi network. You can also turn on the WiFi feature from the notification tab as well.


If it still won’t work, then restart your devices and try connecting them again. There might be some network issue with your phones as well. To resolve it, you can reset the network settings on the phones.

2. Samsung Smart Switch Not Enough Space

The lack of space on the receiving phone is another issue that you might face while using Smart Switch. Before you start the phone transfer process, make sure that there is enough available storage on the Samsung phone. You can just go to its Settings > Storage and check how much space is available on it. You can also use an inbuilt feature to free-up more space here by deleting unwanted data.


If you want, you can manually make more space on your Android as well by getting rid of the stuff you no longer want. For instance, you can go to its Gallery and delete the photos and videos that are not important. Additionally, you can go to its Settings > Apps and select any heavyweight apps. From here, you can delete its cache or app data to get more space for Smart Switch.


3. Samsung Smart Switch not Compatible

Another reason for your Samsung Smart Switch not working could be related to its compatibility issue. Firstly, make sure that your devices are running on the latest operating systems. Presently, Smart Switch supports devices running on Android 4.3+ and iOS 4.2.1+. Also, while connecting both the devices, make sure that you have marked them correctly. Firstly, you need to make sure that you have marked it as an Android or iPhone properly. Later, make sure that the old phone is selected as a sender while your Samsung is a receiving device. If the target device is other than Samsung, then Smart Switch would not work.


4. Samsung Smart Switch not Stable

While moving your data from one phone to another, you might encounter that Smart Switch is being unstable. That is, it can stop working or quit out of the blue. There can be different reasons behind this app-specific issue. The best way to fix it is by updating or reinstalling the app. You can go to the Play Store on your phone and simply update Smart Switch. Alternatively, you can uninstall Smart Switch from your phone, restart it, and go to Play Store again to reinstall the app.


5. Samsung Smart Switch Can’t Transfer Data

Connecting both the devices via Smart Switch is not enough. Sometimes, even after connecting the phones and selecting relevant data types, users are not able to complete the process. They complain that Samsung Smart Switch is not working and is stuck in the data transfer process. This usually happens if the size of the files you are transferring is a lot. The best way to fix this is by transferring your data in different volumes so that it won’t crash the app.


Alternatively, there could be an issue with your phone as well. To fix it, you can just remove your device’s cache, restart it, and try transferring your data again.

Part 2: Better Alternatives to Samsung Smart Switch

As you can see, there can be so many instances for Samsung Smart Switch not working. If you are not able to fix these problems, then consider using an alternative to the app instead. I would recommend the following two alternatives to Smart Switch that I have tried and tested myself.

2.1 Switch Phones in a Safe and Fast Way with MobileTrans

MobileTrans is probably one of the fastest and safest ways to move data directly from one smartphone to another. One of the limitations of Smart Switch is that the target device has to be a Samsung, which you can overcome with MobileTrans. The tool is compatible with 6000+ devices and supports data transfer between iOS and Android, Android and Android, and iOS and iOS. Here are some of its major features –

Samsung Transfer

  • MobileTrans is extremely easy to use with an intuitive interface that does not need any technical background.
  • It supports the direct phone to phone transfer of data for photos, videos, music, contacts, call logs, bookmarks, messages, notes, and so much more.
  • Users can first select the type of data they wish to move before commencing the process. You would not encounter any compatibility issues using it.
  • It is compatible with 6000+ different phone models and even supports the cross-platform transfer of data like iOS to Android (and vice versa).
  • The quality of the data would remain 100% intact and it would not be saved anywhere in between.
Available on:

There is no need to root/jailbreak your phones to use MobileTrans. All you got to do is install it on your Windows or Mac and follow these steps:

Step 1. Launch MobileTrans on your computer and select the Phone transfer feature from its home.


Step 2. Connect both the devices to your system using authentic cables and let MobileTrans detect them. Just be sure that their source/destination placement is correct or use the flip button to place them properly.


Step 3. Now, just select the type of data that you wish to move and click on the “Start” button. After that, you have to wait for a few minutes for the data to be transferred successfully.


2.2 Use SHAREit to Transfer Data Wirelessly Between Phones

SHAREit is another popular application that you can use to transfer your data from one phone to another wirelessly. You can connect any two iOS/Android devices and select the files that you wish to transfer. It would take the assistance of WiFi direct to transfer your files that would be much faster than Bluetooth. Since it supports the cross-platform transfer of data and runs on all devices smoothly, you won’t face any compatibility issues. You can even run its desktop application to transfer data between your phone and the computer as well.

Step 1. Firstly, install SHAREit for free on both the smartphones from the Play Store/App Store and turn on the WiFi feature on them.

Step 2. Launch SHAREit and mark your phones as either Sender or Receiver. On the source device, you can view the available phones that can be connected. Just select the target phone and authenticate the connection by entering the displayed code.

Step 3. That’s it! Once both the devices are connected, you can select the files that you wish to transfer from your source phone. Simply send it to the target phone and wait for the transfer to be completed.


There you go! After reading this guide, you would be able to know why Samsung Smart Switch is not working and how can you fix it as well. To make things easier for you, I have listed different scenarios for Smart Switch not working and some easy solutions. Besides that, you can also take the assistance of its alternatives like MobileTrans or SHAREit to transfer your data the way you like. If you are looking for a fast, secure, and user-friendly solution to directly transfer your data, then give MobileTrans a try. Equipped with tons of features, it will be your go-to solution to perform phone-to-phone transfer in minutes.

Samsung Transfer

1. Samsung to iPhone
2. Samsung to Samsung
3. Other Phones to Samsung
4. Samsung Tools
5. Samsung Smart Switch
5. Samsung S20

Axel Nash

staff Editor

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