If you broke your Samsung phone screen and can't use the touchscreen, one of your options is to get a new phone. After that, you may have to find a way to transfer your data from the damaged device.

Smart Switch is one of the best ways for Samsung users to share data between devices. But can you Smart Switch with a broken screen and recover all your data?

Yes, you can, and this article will show you. You'll discover a Smart Switch alternative that can transfer all your data to the new phone in a few taps. So, let's jump right into it!

In this article
    1. Smart Switch with Broken Screen via File Explorer
    2. Smart Switch with Broken Screen Using a Memory SD Card
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Note: How to back up Samsung data with a broken screen? Click the link to learn all about Samsung backup when your phone is broken.

How to Use Smart Switch with Broken Screen

Smart Switch is the official software for data sharing among Samsung users. The software is also convenient for data backup and restoration. It supports contacts, photos and videos, messages, and more.

To perform a Samsung Smart Switch with a broken screen, you'll need to first back up the data in a computer. After that, use the software's Restore feature to restore the backup to a new phone.

The following is a step-by-step guide to back up a phone with a broken screen to a PC with the Samsung Smart Switch:

  1. Install the Samsung Smart Switch on your PC.
  2. Connect your Samsung phone with a broken screen to the computer using a USB. Ensure you use a data cable that supports data transfers.
  3. Tap Allow on your phone if prompted. Once the computer detects your phone, click Backup.
    click the backup to back up your phone data with a smart switch
  4. Choose the relevant data categories to back up. The software selects all by default. After the selection, click OK.
    select data to back up on your pc with samsung smart switch
  5. Your computer will automatically begin the backup process. You'll need to wait for a few or several minutes, depending on the size of your data. Smart Switch will inform you when it's done. Click OK.

The Samsung Smart Switch often backups data to a different location in a computer. It depends on your operating system. On Windows 10, the backup file is saved in C: > Users > Your Username > Documents > Samsung > Smart Switch.

If you're using Windows 11, go to C: > Users > Your Username > Appdata > Roaming > Samsung > Smart Switch PC to PC. And on MacOS, find the file in Users > [username] > Documents > Samsung > Smart Switch > Backup.

However, you can move the backup files to a different folder on your PC.

Once you back up the old Samsung phone with a broken screen to a PC, restoring it to another Samsung Galaxy phone is easy. Follow these steps to restore your Smart Switch backup to the new Samsung device:

  1. Install Samsung Smart Switch on your new Samsung phone.
  2. Plug your phone into the computer with the backup using a data-transfer USB cable.
  3. Launch the Smart Switch on the PC. Once your phone is detected, click Restore.
  4. Choose the relevant data categories, then click Restore Now. Smart Switch will restore contacts, schedules, music, photos, videos, documents.
  5. Wait as your backup is restored. Once the process is completed, unplug your device.

You've transferred your data to the new Galaxy phone! That's how to use a Smart Switch with a broken screen. As you’ve seen, the steps are quite straightforward.

Smart Switch with a Broken Screen with a Few Clicks

In the previous section, you have learned how to use Smart Switch with a broken screen. That is, first back up the phone data to a computer and then restore the backup to your new Galaxy phone.

However, this backup and restoration process can be lengthy and somewhat complicated if you’re in a hurry. Also, you can only transfer your backup to a Samsung Galaxy with Smart Switch, not to any other phone.

But what if you want to replace the broken Samsung with another Android phone or iPhone? In that case, you need to know how to transfer data from a Samsung phone with a broken screen to any other phone. Wondershare MobileTrans - Phone Transfer is your ideal Samsung Smart Switch alternative.

With one click, MobileTrans can transfer data and help you to efficiently switch to the new phone! You can transfer virtually all types of data to the new device. It doesn’t matter whether you want to transfer from Samsung to Samsung (or any other Android) or you wish to share between Samsung and iPhone.

Wondershare MobileTrans supports cross-platform data transfer. It covers 6000 mobile devices operating on Android and iOS systems. MobileTrans also transfers more than 18 data types. You can transfer messages, photos, videos, contacts, and more between two phones.

Wondershare MobileTrans

Transfer Samsung Data Easily

  • • No data loss. No data leaks.
  • • Support various data, including files, photos, videos, apps, contacts, etc.
  • • Compatible with over 6,000 types of devices acorss Android and iOS.
4,085,556 people have downloaded it
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To transfer data from the old, broken Samsung phone to any new phone via MobileTrans:

  1. Install Wondershare MobileTrans on your PC (Windows or Mac).
  2. Connect both phones to the computer with USB cables.
  3. Open the MobileTrans on the computer and choose Phone Transfer.
    open mobiletrans and choose phone transfer and then the phone to phone option
  4. MobileTrans will quickly detect your phones and display them on the screen. You can click Flip to switch the Source and Destination devices, as shown in the image below. Select the data you want to transfer to your new phone. You can tick Clear data before copying to delete existing data on the destination device. Click Start.
    select data to send and click the start button
  5. The transfer will begin immediately. Keep both phones connected. The process will be completed shortly.
disconnect your phones once the transfer is completed

That's how to transfer data from a broken screen Samsung using MobileTrans - Phone Transfer. As you can see, it's easier and takes less time. MobileTrans is an efficient tool to use if you want to save time and transfer to another phone other than Samsung Galaxy.

Part 3 Other Ways to Smart Switch with a Broken Screen

Other options exist if you're still wondering how to do a Smart Switch with a broken screen. That is if you want to transfer data without using any apps. You can share using a USB via your computer's File Explorer/Finder. Or, you can extract data from an SD card. Take a closer look:

  • Smart Switch with Broken Screen via File Explorer

Your phone must be unlocked to learn how to transfer data from a broken Samsung phone using this method. But what if the screen is smashed and the touchscreen doesn't work? In that case, you'll have to find a workaround to unlock the device.

You can plug in a USB mouse or USB keyboard to help unlock the phone and allow you to back up the data. To connect the mouse or keyboard to the device, find an adapter. You'll require a micro USB or a USB-C to cable adapter. Or you may need a multiport adapter. It depends on your device.

Connect the mouse or keyboard's USB cable to the end of the correct adapter. Second, connect the adapter to the charging port of your phone. You can now use a mouse to unlock your broken-screen phone.

connect your phone with a usb mouse to unlock the screen

Once the phone is unlocked:

  1. Connect it to your PC using a USB data cable.
  2. When the computer detects the phone, open the File Explorer/Finder and click the phone's name. You can use Windows + E on the keyboard to access the Explorer quickly. On some Windows PCs, you'll find your phone on This PC.
  3. Choose the data you wish to move to your new phone. Copy, then paste, and save them to a folder on the computer.
    select data types to transfer to your new phone
  4. Disconnect the phone, then connect the new phone. Move the files you have just saved on the computer to the new phone.

That's how to transfer data from a broken Samsung to a new Samsung via the File Explorer or Finder. The only hard part is to unlock the device. The rest is a walk in the park! However, this method doesn’t support some types of data like apps and messages.

  • Smart Switch with Broken Screen Using a Memory SD Card

Do you have an SD card inserted into the phone with a broken screen? You can easily restore any photos that may be saved there. To learn how to get photos off broken Samsung phone:

  1. Extract the memory card from the phone
  2. Insert this card into a card reader or directly into your PC.
  3. Save any files you want to move to your new phone.
  4. You can now move these files to the new device on your computer.


You now know how to use the Smart Switch on your screen when the screen is broken. Check out a recap before you leave:

  • To Smart Switch with a broken screen, connect the phone to a PC running the Samsung Smart Switch app for PC. Back up the phone data.
  • Next, install the Samsung Smart Switch in your new phone, plug it into the PC, and restore your backup.
  • But you can use MobileTrans - Phone Transfer for a more efficient 'smart switching' process to any mobile device.
  • Or, plug your broken-screen phone into a PC with a USB cable and transfer data via the File Explorer/Finder.
  • You can even remove the SD card and copy any data saved there to your computer.

So, pick a method to 'Smart Switch' your data to the new phone now. Choose MobileTrans, especially if you're switching to a phone other than a Samsung Galaxy.

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Axel Nash
Axel Nash Apr 28, 24
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