Part 1. Top Tips if iTunes doesn‘t recognize your iPhone
After connecting your iOS device to your system via a physical connector, you would get a pop-up message on your phone, asking you to trust the system or not. It has been observed that right after tapping on the “Trust” option, iTunes get stuck and doesn’t recognize the device. You might be getting any other kind of problem related to iTunes won’t detect iPhone as well. Start by following these suggestions to solve this issue.
1. Check your device and cable
Most of the times, users forget to check their device and cable quality. To start with, make sure that you are using only branded and authentic lightning/USB cable to connect your device. Also, your port should be cleaned and in an ideal condition. If your hardware is damaged, then you can’t make a secure connection between your device and system.
2. Update iTunes
In order to sync your phone and iTunes together, you need to ensure that you have an updated version of iTunes. For instance, iPhone 11 (and 11 pro) needs a version of at least iTunes to operate.
The last time iTunes won’t recognize my iPhone, I fixed it by simply updating the software. If you are using a Mac, then open iTunes and from the menu bar, select iTunes > Check for updates. Whereas, Windows users can go to iTunes > Help > Check for updates to do the same.
This will open a brand new wizard and iTunes will let you know of a compatible update. Just follow the on-screen instructions to update iTunes.
3. Update your phone
It has been observed that after getting a wrong update, users face the iTunes won’t detect iPhone issue. To resolve this issue, you need to wait for a new update. If there is an error with the current update, then chances are that your system will prompt you to get a new one as soon as possible. Nevertheless, to check it, you can visit Settings > General > Software Update.
From here, you can see the new version of iOS update available. Just tap on the “Install Now” to update your phone.
4. Reset Privacy settings
The privacy settings on your phone usually control the way it is connected with other devices. If you are also getting the iTunes won’t recognize my iPhone error, then you should try to reset all the privacy settings on your phone
To do this, visit Settings > General > Reset > Reset Location & Privacy and tap on the option of “Reset Settings”. You would be asked to provide your passcode to confirm the selection.
Afterward, as you would connect your device to your system, you will get an authentication pop-up. Tap on the “Trust” button in order to establish a reliable connection between both the devices.
5. Install USB Drivers
If nothing else seems to work, then chances are that you are getting an iTunes won’t detect iPhone because its USB drivers are either missing (or corrupted). Firstly, restart your phone and your system and try establishing a connection. If it doesn’t work, then check the device manager on your system.
To do it, press the Windows and “R” key to open the Run prompt. Here, provide the command “devmgmt.msc” to open your system’s device manager.
This will let you manage all the devices linked to your system. Now, expand the option of USB (Universal Serial Bus) controllers and make sure that the “Apple Mobile Device USB Driver” is listed.
If you are using a Mac, then you can check it by going to the System Information option and expanding “Hardware” list. Click on the “USB” option here and see whether iPhone is listed or not.
If it is missing, then you got to install the drivers. To do it, visit the location of the drivers. Most of the times, it is Program Files > Common Files > Apple > Mobile Device Support > Drivers. Here, you will find the file usbaapl64.inf or usbaapl.inf. Just select the file and install it.
Nicola Massimo
staff Editor