WhatsApp Business can contain important messages from customers, including order placements and other engagements. Most business owners want to keep the chat histories for future reference.
But at times, the unexpected can happen, and the chats get lost. For example, while deleting some texts from one chat, you mistakenly tap the wrong button, and the entire chat history gets lost.
Sometimes, a sender may delete their messages before you see them. This may be because they decided you should not view the messages - for whatever reason. Like many others, you want to know how to see deleted messages on WhatsApp Business. Read on to find out.
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Can WhatsApp Business See Deleted Messages?
Whether you can see deleted messages on WhatsApp Business depends on several factors. These include who deleted the messages, when, and under what circumstances.
If it's the sender, they likely didn't want you to see the chats anymore. If they erased the texts a moment ago and chose the "Delete for everyone" option, you can't see the messages. But if the messages were deleted after a scheduled, automatic backup, you can access the texts by restoring the backup.
But if you delete the messages, you can get them back with or without a backup. You can request that the sender resend the messages. You can also recover the messages using third-party software. Or, if the deletion was after an automatic backup, you can restore the backup and retrieve the data. In addition, it's possible to restore deleted WhatsApp messages as well.
How to See Deleted Messages on WhatsApp Business: Any Phone
As stated, you can see deleted WhatsApp Business messages, depending on when and how they got lost. It's now about time to know how to read deleted messages on WhatsApp Business!
You can restore WhatsApp Business to an Android or iPhone from a backup file saved locally on the device. WhatsApp automatically backs up your chat history to the local drive daily at 2:00 am. That's when device usage is minimal.
Your device stores the last seven days' backups for your convenience and automatically deletes old backups. You can use these backup files to recover deleted messages on WhatsApp Business.
That is if you believe the messages are contained in the recent local backup. Use the steps that follow to restore the backup and retrieve them:
- Open your phone's File Manager or Files app and go to Internal Storage > WhatsApp > Databases.
- You'll find multiple backups with names, such as msgstore-YYYY-MM-DD.1.db.crypt12. Choose the recently created backup. You can rename it to msgstore.db.crypt12 for easier identification.
- Uninstall the WhatsApp Business app, then reinstall it again.
- Open the app and go through the setup process.
- Tap Restore when you're prompted. The app will search your phone and restore the recently saved backup. After that, you should be able to recover your messages.
How to See Deleted Messages on WhatsApp Business: Android
Besides restoring a local backup, there are other ways to recover deleted WhatsApp Business messages on Android. You can do so in one click using Wondershare MobileTrans or restore a recent backup from Google Drive. Alternatively, you can retrieve messages via Android's Notification history. Read on to learn how to restore WhatsApp Business chats in detail.
Recover Deleted Messages on WhatsApp Business with MobileTrans
You can use the WhatsApp Restore feature of Wondershare MobileTrans to quickly get back deleted messages. MobileTrans allows users to selectively recover specific messages or entire chat histories.
The software is ideal for learning how to see deleted messages in WhatsApp Business without a backup. It has one of the highest success rates when it comes to recovering deleted WhatsApp data. You only need a computer and USB data cable to connect your Android phone to the PC. The software is supported on both Windows and Mac.
Wondershare MobileTrans
Restore Deleted WhatsApp Business Data Easily
- • No data loss. No data leaks.
- • Also support restoring WhatsApp and GBWhatsApp data.
- • Compatible with thousands of Android phones.
4.5/5 ExcellentFollow these easy steps to restore your messages with MobileTrans:
- Connect your Android device to your computer. Next, install the MobileTrans software onto the PC.
- Open the software and choose Backup & Restore from the home page. After that, go to Deleted WhatsApp Data Restore.
- Confirm which WhatsApp you wish to recover deleted messages from. In this case, you'll choose WhatsApp Business.
- Follow the instructions on the screen as shown in the image below.
- Allow WhatsApp installation on your Android phone.
- Grant WhatsApp the necessary permissions to access your app’s data.
- Log into the WhatsApp Business account and restore all backup files on the device. Click Next.
- MobileTrans will find all deleted messages. Choose the ones you wish to restore and click Restore to Device.
Wait for the restoration to complete, which only takes a moment. That's how to recover deleted messages on WhatsApp Business using MobileTrans. It's that straightforward!
4.5/5 ExcellentRecover Deleted Messages on WhatsApp Business from Google Drive
WhatsApp backs up your chat history to Google Drive based on a set frequency. That could be daily, weekly, monthly, or only when you click the Backup button. Suppose you believe that the deleted messages could be part of your recent backup on the Drive. In that case, you can restore the backup to retrieve the messages.
Follow these steps to learn how to see deleted WhatsApp Business messages:
- Uninstall, then reinstall WhatsApp Business on your Android phone.
- Open WhatsApp Business and tap Agree and Continue.
- Verify your phone number, then tap Restore.
- Wait for the restoration process to conclude.
- Tap Next, and your chats will be displayed once the app initializes.
See Deleted Messages on WhatsApp Business via Notification History
If a sender deleted messages before you saw them, this method can help you recover them. The method is applicable even if the sender used the "Delete for everyone" option.
For this method to work, your phone should be running Android 11 or above. You don't need to install any third-party app. It's a built-in notification feature. It keeps a log of every message received via WhatsApp.
To set up the notification history feature on your Android 11 phone, follow the steps below.
- Tap Settings and then go to Notifications > Advanced settings.
- Find and tap the Notification history option. Please turn it on.
- That will take you to a page that displays all upcoming notifications.
- Find the WhatsApp Business app on the list. Tap the notification and view the original messages received on your WhatsApp Business.
How to See Deleted Messages on WhatsApp Business: iPhone
Do you have an iPhone and want to know how to view deleted messages on WhatsApp Business? It's easy. You can restore the deleted chats from an iCloud or iTunes backup. Learn how to apply each method here.
Restore WhatsApp Business Chats from iCloud Backup
WhatsApp backs up your WhatsApp messages to iCloud. Like in Google Drive on Android, you must have (previously) set up the iPhone for automatic backups. Based on the frequency you choose, you can restore a recent backup if you think the deleted chats are part of it.
The following are the easy steps to restore WhatsApp Business messages from iCloud:
- Open the WhatsApp Business app and confirm the presence of an iCloud backup. To do that, go to Settings > Chats > Chat Backup.
- Once you confirm that you have a backup on iCloud, uninstall WhatsApp and reinstall it.
- Open the app and follow the on-screen instructions to set it up.
- Choose the “Restore from iCloud Backup” option.
- Sign in to iCloud with your Apple ID and select the recent backup to restore.
Restore Chat on WhatsApp Business from iTunes Backup
Another way to check deleted messages on WhatsApp Business is via iTunes Backup. iTunes backups are made when you connect your iPhone to a computer and perform a backup. The backups typically include app data.
Thus, if you haven't backed up WhatsApp to iCloud, you could try your luck on iTunes. iTunes will only back up WhatsApp chat history if it doesn't appear in iCloud. Use the steps to learn how to restore WhatsApp Business messages from iTunes:
- Connect your iPhone to the PC and open iTunes.
- Click the device's icon and select Summary.
- Under Backups, click the Restore Backup option.
- Choose the backup you think contains your WhatsApp messages. Click Restore.
- Wait for the process to complete. After that, open WhatsApp Business on your iPhone and search for deleted messages.
Conclusion
You have learned how to see deleted messages on WhatsApp Business. It's straightforward, and you have many options, regardless of your device's operating system.
You can restore deleted chats from a backup on Google Drive, iCloud, iTunes, or local storage. Alternatively, you can harness the convenience of Wondershare MobileTrans. The software lets you restore chats in one click, even when you have no backup.
So, choose your best method and recover those messages!
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