11 Solutions to Fix Samsung Phone Black Screen Issue

Written By Navkiran Dhaliwal |

Lately, there have been complaints from Samsung users about their device screen going black without giving any sign. Well, this error is usually a result of crashed system, outdated Android version, drained battery, etc. iPhone users are also encountered with the same problem due to insufficient storage or system glitches.

Anyway, there are several ways you can get rid of the Samsung black screen of death issue without requiring any technical knowledge. Yes, in this article, we've discussed 11 different simple solutions you can employ to fix the Samsung phone's black screen.

fix samsung phone black screen

Tip for iPhone users: There is a similar problem for iPhone users: iPhone stuck on a frozen screen. If you also have an iPhone, click the link to learn more information.

Part 1: Why Black Screen on Samsung Phone?

There isn’t a single cause that results in black screens on Samsung phones. Here are some of the most common causes of Samsung Galaxy black screen:

Crashed system

A system crash might occur for numerous reasons, like insufficient storage, incompatible apps, and more. And most of the time, the crashed system could result in the Samsung phone suddenly going black screen.

Insufficient storage

Insufficient storage can lead to a system crash. However, sometimes, when the Samsung device has insufficient storage, it could simply stop responding, thus, causing the screen to become unresponsive, and often go dark.

Tip for Samsung users: Manage your Samsung storage regularly to keep it functioning well.

Outdated Android version

If you do not update your Android version for a long time, there is a good chance that the system might become unresponsive. For instance, Google no longer supports Android 7.0 Nougat.

Damaged hardware

Hardware failure like physical injuries or liquid damage is one of the most common reasons for Samsung screens to turn black.

Battery drain

If you're experiencing poor battery performance with your Samsung phone, your device may suddenly display a black screen.

Part 2: Fix Samsung Phone Black Screen

Here are 11 effective ways in which you can deal with Samsung phone black screen issues:

Solution 1: Make Sure Phone Button Not Jammed

phone button not jammed

Sometimes, buttons of the Samsung device may be jammed, thus, causing your device to experience a black screen of death. If that is the case, ensure to unjam the buttons of the Samsung phone and try again. Once the button starts responding, reboot the device to get the device working again.

Solution 2: Clean your Charger Port

clean charger port

If your Samsung device's charging port is filled with liquid or dirt, then chances are it won't charge properly, thus causing a black screen error to occur.  In this case, we recommend cleaning the phone charging pot and leaving it to dry perfectly.

Solution 3: Remove Phone Battery

remove samsung battery

A solution for Samsung devices with removable batteries only!  You can deal with the black screen on Samsung phones by simply removing the battery for 1 minute and then reinserting it. There is a good chance that your screen will work again.

Solution 4: Remove SD Card

SD cards can be incompatible with the Samsung device most of the time, especially if you are not utilizing a Samsung SD card. To review whether the SD card causes the black screen on the Samsung phone, simply remove the card. Shut down the device and restart it again.

Solution 5: Wait Till the Battery Die Completely

If your Samsung device has a non-removable battery, you can wait until the batteries die completely and then charge it again. Most of the time, software problems cause the Samsung Galaxy black screen of death issue. And a simple reboot after the batteries die entirely could effectively restore your device to a normal state after the restart.

Solution 6: Soft Reset Your Samsung Phone

A soft reset is nothing but simply turning off the Samsung phone and restarting it using the power button. Ensure to charge the Samsung device before you perform a soft reset.

Solution 7: Hard Reset Your Samsung Galaxy

To soft reset, you can try pressing the power button and volume down button simultaneously for more than seven seconds. This may restart the device and get the screen to a normal state again.

hard reset samsung phone

Solution 8: Check for LCD connection

Another primary cause for the Samsung Galaxy phone displaying a black screen is the loose or improper LCD connections. To rectify the issue, you can remove the back cover of the Samsung phone and gently press the Samsung phone on all sides while pressing the front and back together. If the poor LCD connection is the cause, this method should get the phone working again. Additionally, you can take the Samsung device to an authorized repair shop to reset the connections properly and avoid future mishaps.

Solution 9: Reboot into Safe Mode

You can fix the Samsung black screen issue by rebooting your device into safe mode. What this does is, it returns all settings on your Samsung device to default. Thus, enabling you to detect if an installed app is causing your phone to display a black screen, freeze, or perform operations slowly.

Follow the steps below to reboot your Samsung device into safe mode.

Step 1: Hold firm the power button of your device until the ‘Power off’ message displays on the screen.

Step 2: Now touch and hold down the ‘Power off’ on the screen until the ‘Reset in safe mode’ prompt comes up on the screen.

Step 3:  Tap ‘On Safe Mode’, then wait for your device to restart. This process might take up to 45 seconds to complete.

Solution 10: Factory Reset your Samsung S Series Phone

There is a good chance that some incompatible apps may have messed up with the software, which resulted in the Samsung phone's black screen of death. So, you can opt for Factory Reset remotely via Find my device. If you don't remember your password, there are methods to factory reset your Samsung phone without a password.

  • Go to Find my device and sign in via the Google account (present on a Samsung device).
  • Choose the Samsung device that you want to erase.
  • Choose Erase device.
  • You will see a warning message, choose the Erase option.

factory reset samsung phone

Solution 11: Contact Samsung Support Centre

Of course, if all these methods do not work, contact the Samsung support center. Better yet, visit the nearest service center and let the professionals repair the phone for you. A door service is also available, which you can book from the official Samsung device.

Part 3: Backup Your Samsung Phone Regularly

With methods mentioned above, you can fix the black screen issue of your samsung now. However,to avoid data loss when you encounter issues like the black screen on a Samsung phone in the future, ensure to backup the device regularly. Since the discontinuation of services like Samsung cloud for media, it's becoming difficult for users to backup the contents on Samsung devices. Nevertheless, you could utilize third-party applications like MobileTrans and backup your Samsung device with a click.

MobileTrans - Backup Samsung

Free to Back up Samsung to PC!

  • • Backup 18+ important data on samsung to a computer with 1-click.
  • • Easily restore backups to your phone again.
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  • • Supports transfer WhatsApp data between iOS and Android devices
  • • Support the latest iOS and Android OS.
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Here’s how to use MobileTrans for Samsung backup:

Step 1. Download and Install the MobileTrans software on your Mac or Windows device.

  • Connect your Samsung device to the MobileTrans software.
  • From the main interface, choose Backup & Restore. 

backup samsung phone

Step 2. Choose all the file types you want to backup.

  • And click Start. 

backup samsung phone to pc

Step 3. Once you click on Start, the MobileTrans program will begin the backup.

  • After completion, you will see the Completed screen.

backup samsung phone to pc

Here’s how to use MobileTrans to restore Samsung:

Step 1. Open the MobileTrans program.

  • Choose the Backup & Restore option from the upper pane.

Step 2. Choose from the created Backups on the Samsung devices.

  • And select the file types you want to restore.
  • Click on Start after selecting the file types you want to restore on a Samsung device.

restore samsung phone

Step 3. Once you click on the Start option, MobileTrans will start restoring the selected file types on the Samsung device. You can also tick the Clear data before copy option, which will erase the chosen files after restoring them to your Samsung device.


Samsung phone black screen issues are not common, but they can happen. And as mentioned already, the Samsung phone's black screen of death is often caused by small issues like incompatible apps and insufficient storage. And a simple reset or one of the solutions mentioned in this guide can effectively get the screen working again. However, it is critical to note that sometimes the cause can be significant. And you may have to perform a Factory reset to deal with the black screen on a Samsung phone. That is why it is essential to backup your Samsung device regularly using the best tools like MobileTrans. As mentioned, you can also restore the backups efficiently using MobileTrans.

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Navkiran Dhaliwal

Navkiran Dhaliwal

staff Editor