When unboxing the much-anticipated iPhone 15, users encountered an unexpected hurdle due to an iOS 17 glitch. Well, this bug obstructs the direct data transfer from older iPhones during setup, resulting in the new device being stuck on the Apple logo screen.

In this article, we have listed a variety of solutions that you can use to overcome the iOS 17 data transfer issues on iPhone 15.

In this article
    1. Solution 1: Put Your Device in DFU Mode
    2. Solution 2: Transfer Data With iCloud Backup
    3. Solution 3: Update Your iPhone 15 to iOS 17.0.2
    4. Solution 4: Transfer Data to Your New iPhone Via MobileTranshot

What is the iOS 17 Frozen Screen Bug?

ios 17 data transfer issue

The iOS 17 frozen screen bug hinders the direct transfer of data from a previous iPhone when initiating the device setup. This hiccup becomes apparent during the iPhone setup process, particularly when you choose the 'Transfer from another iPhone' option.

Sometimes, this method doesn't work, and your new iPhone gets stuck on the Apple logo on a black screen. This can be frustrating and delays your enjoyment of the new device.

Fixes of iOS 17 Problems on iPhone 15

💡 Solution 1: Put Your Device in DFU Mode

DFU (Device Firmware Update) mode is a powerful troubleshooting tool used to address critical software issues on iPhones. DFU mode allows for a more comprehensive interaction with the device's firmware than standard recovery mode. This enables users to make substantial changes to the software, which can be crucial when dealing with severe software glitches or bugs.

So, if you are encountering iOS 17 transfer problems, follow these steps to put your iPhone 15 in DFU mode:

Relative video:

Step 1: Connect your iPhone 15 to your computer using a USB cable.

Step 2: Launch iTunes or Finder (on macOS Catalina and later).

Step 3: Here comes the crucial part. On your iPhone 15, press and release the Volume Up button quickly. Now, press and release the Volume Down button quickly.

enable dfu mode on iphone 15

Step 4: Press and hold the Side button (Power button) until the screen goes black.

Step 5: As soon as the screen goes black, press and hold the Volume Down button along with the Side button for 5 seconds. Release the Side button while continuing to hold the Volume Down button for another 10 seconds.

dfu mode on iphone 15

Step 6: If the screen remains black, your iPhone is in DFU mode.

You can now follow the on-screen instructions in iTunes or Finder to restore or update your iPhone. Keep in mind that this process erases all data, so ensure you have a backup before proceeding.

💡 Solution 2: Transfer Data With iCloud Backup

Here comes the next solution to deal with iOS 17 data transfer issues. After using DFU mode, it's important to address the potential data loss. This is why we turn to the iCloud Backup method. To ensure you don't permanently lose valuable data, using an iCloud Backup is a crucial step. This method allows you to restore your iPhone to its previous state, with all your apps, settings, and data intact.

Here are the steps to transfer data to your new iPhone using an iCloud backup:

Step 1: Turn on your new iPhone 15 and follow the on-screen instructions until you reach the "Apps & Data" screen.

Step 2: On the "Apps & Data" screen, select "Restore from iCloud Backup."

apps and data transfer on iphone 15

Step 3: Enter your Apple ID and password associated with your iCloud account. Select the most relevant and recent backup from the list of available backups. These backups are sorted by date.

Step 4: Connect your new iPhone to a Wi-Fi network. Keep it connected and plugged into power until the process is complete. The time it takes depends on the size of the backup and your internet speed.

restore from icloud backup iphone 15

Step 5: Your apps will begin downloading automatically from the App Store. This may take some time, depending on the number and size of the apps.

Open apps like Photos, Contacts, Messages, etc., to ensure your data has been successfully transferred. Your new iPhone should now be set up with your previous data and settings, making it ready for use. Keep in mind that this process only works if you have an iCloud backup available from your previous device.

💡 Solution 3: Update Your iPhone 15 to iOS 17.0.2

iCloud backups include most app data, settings, photos, and messages, but there are exceptions. Some app-specific or third-party data may not be included in the backup. Don’t worry! We have another mind-boggling hack for you that you can try for a seamless migration of data.

All you need to do is, upgrade your iPhone 15 to iOS 17.0.2. Also, we understand your concern. In case your new iPhone doesn't show a prompt to update iOS, rest assured. Apple guarantees that iPhone 15 users will be prompted to install iOS 17.0.2 before moving forward with the setup, which includes transferring data from an older device.

upgrade to ios 17

As per Apple's provided release notes for the iPhone, this update for iPhone 15 delivers bug fixes along with crucial security enhancements applicable to all eligible devices.

Navigate to the Settings app, apply the iOS 17.0.2 update, perform a phone restoration, and then complete the setup process. Opt to transfer your data from your previous phone during this process.

💡 Solution 4: Transfer Data to Your New iPhone Via MobileTrans

Choosing Wondershare MobileTrans becomes an ideal solution when facing challenges with iCloud backups or other methods. MobileTrans allows for a seamless transfer of data directly from one device to another, bypassing the need for an intermediary like iCloud. This means you can transfer data even if you don't have an iCloud backup available.

Also, MobileTrans offers the flexibility to selectively transfer specific types of data, such as contacts, messages, photos, and more. This means you have more control over what gets transferred, avoiding the need to restore the entire backup.

Wondershare MobileTrans

The Best Solution When Your Transfer is Frozen!

  • • No data loss. No data leaks.
  • • Transfer specific types of data as you like.
  • • Cross-platform transfer, no matter Android or iPhone.
4,085,556 people have downloaded it
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Here are the steps to use MobileTrans to transfer your data without facing any hiccups:

Step 1: Begin by downloading and installing the MobileTrans software on your computer from the official website. After installation, launch the MobileTrans application on your computer.

Step 2: Connect both your old phone and the new iPhone 15 to the computer using USB cables. Ensure they are properly recognized by the software.

Step 3: In MobileTrans, switch to the "Phone Transfer" section from the main menu. Select the “Phone to Phone” option.

mobiletrans data transfer

Step 4: Your old phone should be detected as the source device on the left, and the new iPhone 15 as the destination device on the right. If they are not in the correct positions, you can click on "Flip" to switch them.

Step 5: Select the types of data you want to transfer. This may include contacts, messages, photos, videos, music, and more. Click on "Start" to begin the data transfer process. Ensure that both devices remain connected throughout the process.

mobiletrans phone to phone transfer

Once the transfer is finished, MobileTrans will notify you. You can then safely disconnect both devices.

NOTE: If you're transitioning to an iPhone model predating the 15 series, please be aware that a solution for the data transfer issue is currently unavailable.

Tips to Avoid the Frozen Screen iOS 17 Bug

Stay ahead of potential iOS 17 transfer problems and glitches with these helpful tips to ensure a smooth iPhone 15 setup and data transfer.

  • #1 Upgrade to iOS 17.0.2

    While performing a direct transfer, make sure to upgrade your iPhone 15 to iOS 17.0.2 first.

  • #2 Charge Your Device and Check Battery

    Prioritize a fully charged device or keep it connected to power during the setup and transfer, preventing any interruptions due to a low battery.

  • #3 Perform a Force Restart

    If encountering a frozen screen, perform a force restart by following the device-specific instructions. This effective troubleshooting step can often unfreeze the screen and restore functionality.

  • #4 Ensure Stable Internet Connection

    To prevent any interruptions during the data transfer process, make sure both your old phone and new iPhone 15 have a stable and reliable internet connection. A strong Wi-Fi signal or a secure cellular data connection can significantly enhance the efficiency of the transfer.


Tackling the iOS 17 bug during iPhone 15 setup requires a strategic approach. Upgrading to iOS 17.0.2, maintaining a charged battery, and performing a force restart are critical initial steps.

Additionally, clearing device cache and disabling background processes can optimize performance. Ensuring a stable internet connection further safeguards against disruptions. Should challenges and iOS 17 data transfer issues persist, MobileTrans emerges as the dependable solution. It facilitates a smooth transition of your cherished data to the state-of-the-art iPhone 15. These workarounds ensure your data migrates seamlessly to the new iPhone 15 without a hitch.

4,085,556 people have downloaded it
logo trustpilot 5 stars 4.5/5 Excellent
Nicola Massimo
Nicola Massimo Apr 11, 24
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